Privacy Policy

Effective Date: 09/03/2024

Welcome to GoodFeller Tree Care. This Privacy Policy outlines how we collect, use, and protect your personal information when you contact or make payment to us through our website.

 Information We Collect

To provide you with our tree care services, we may collect the following types of personal information:

• Contact Information: Name, phone number, and email address.
• Address Information: Your address for the purpose of providing estimates and services.
• Payment Information: Debit or credit card details for processing payments.

 How We Use Your Information

We use your information for the following purposes:

• Service Provision: To offer and manage our tree care services, including providing estimates and scheduling work.
• Communication: To contact you regarding service updates, appointment reminders, and general customer support.
• Payment Processing: To process payments for services rendered.
• Text Messaging (SMS): With your consent, we may use SMS to communicate with you regarding service confirmations, scheduling, and promotions. You can opt-in or opt-out of SMS communications at any time.

 SMS Messaging

To comply with regulatory requirements, we have registered with The Campaign Registry (TCR) to enable SMS messaging. We will use SMS to:

• Confirm appointments
• Provide updates on scheduled work
• Offer general support

 SMS Consent and Opt-Out

• Opt-In Message: “Thanks for agreeing to receive messages from GoodFeller Tree Care. Messaging frequency may vary, and messaging and data rates may apply. Reply YES to confirm or STOP to unsubscribe.”
• Opt-Out Message: “You have been removed from the GoodFeller Tree Care SMS contact list. Reply YES to resume.”
• Help Request: “Please call GoodFeller Tree Care at [Your Phone Number]. Press 1 for customer service.”
• Sample Message 1: “Your tree care service is complete. Reply STOP to unsubscribe.”
• Sample Message 2: “We’re offering a 10% discount on your next service. Reply STOP to unsubscribe.”

 Payment Security

We take the security of your payment information seriously. We use secure payment gateways to process debit and credit card transactions and ensure that your payment details are protected using industry-standard encryption technologies.

 Data Sharing and Disclosure

We do not share your personal information with third parties for marketing or promotional purposes. Your information will only be used as described in this policy and may be shared with service providers who assist us in fulfilling our services (e.g., payment processors) under strict confidentiality agreements.

 Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of SMS communications at any time by replying STOP.
• Withdraw consent for processing your personal data.

To exercise these rights or for any questions about your information, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

GoodFeller Tree Care
Phone: 519 215 6788
Email: Nick@goodfeller.ca

10. Contact Us Page

Our website includes a "Contact Us" page with the following disclaimers:

• By clicking SUBMIT, you consent to receiving SMS messages.
• Messages and data rates may apply. Message frequency will vary.
• Reply HELP to get more assistance.
• Reply STOP to opt-out of messaging.

Please review this draft and ensure it meets your specific needs and legal requirements. You may also want to consult with a legal professional to ensure full compliance with applicable privacy laws and regulations in Ontario.